The “well of reciprocity” is a concept that I learned years ago when I was “coming up through the ranks.” I hope it might be of use to you.

I most often apply the concept of the well of reciprocity to work settings because your relationships with coworkers and bosses are quite different from your family relationships. Though the emotions can feel the same, when we are stressed, frustrated, confused, tired and annoyed, how we talk to our work folks is different from how we talk to our home folk.